Terms of service

Version 2.5. Last updated: September 2, 2026.

1. Parties and scope

1.1 These Terms of Service ("Terms") constitute a binding agreement between AlvarCreations, a sole proprietorship registered in Sweden ("we", "us", "our"), and you, the customer ("you"). Our contact address for all purposes under these Terms is info@alvarcreations.com. Our full registered name, postal address and organisation number are provided on request and are stated on every invoice we issue.

1.2 These Terms govern your access to and use of everything we sell and operate: the Alvar Suite panel for Adobe After Effects and the content and features delivered through it, any other product, software, content or service we offer for sale now or in future, your account, and the website alvarcreations.com (together, the "Service"). Where a provision concerns a specific feature, such as the AI features, the content library, the software panel, credits or subscriptions, it applies only to the products and services that include that feature.

1.3 By creating an account, downloading the panel, or completing a purchase, you accept these Terms. If you do not accept them, you may not use the Service.

1.4 The following documents form part of this agreement and are incorporated by reference: the License Terms, the Refund Policy, and the Privacy Policy. Where a conflict arises, these Terms prevail, except that the Refund Policy prevails on refunds and withdrawal and the License Terms prevail on permitted use of content.

1.5 The Service is offered to consumers and to business users. Where a provision refers to rights that mandatory consumer law confers, those provisions apply to consumers only.

2. The Service

2.1 Alvar Suite is a software panel operating inside Adobe After Effects, together with a content library and AI-assisted features delivered over the internet. An account and an internet connection are required for content delivery, licence verification and all AI features.

2.2 The panel requires Adobe After Effects 2022 or newer, running on macOS or Windows. Certain premium effects additionally require third-party plugins identified on the download page. Adobe After Effects and any third-party plugin are licensed to you separately by their respective vendors, and procuring and maintaining those licences is your responsibility.

2.3 We do not warrant that the Service will be uninterrupted, error-free, or compatible with every configuration, version, or third-party product. The Service depends on Adobe After Effects and on third-party providers identified in the Privacy Policy.

2.4 We may change the means by which content is delivered to you, including the hosting provider, the storage location, the download address, and whether an item is delivered in the panel or from your account page. Any such change of delivery means preserves your access to the content your purchases include.

2.5 The assistant on this website. The website provides an automated assistant ("AlvarAI") that answers questions about the Service. Its replies are generated automatically, are provided for general guidance only, and may be inaccurate or incomplete.

2.5.1 The assistant cannot form, vary or discharge a contract. It cannot agree a price or a discount, grant or refuse a refund, confirm what an account holds, or otherwise commit us. Only we can do those things, and clause 4.2 governs when a contract is formed. A refund or billing matter is dealt with by us directly at info@alvarcreations.com.

2.5.2 Where anything the assistant says conflicts with these Terms, the Refund Policy, the Licence Terms, the Privacy Policy, or the price displayed at checkout under clause 4.1, those documents and that price prevail.

2.5.3 This clause does not exclude or limit any right or remedy that mandatory law confers on you and that may not lawfully be excluded, including your rights as a consumer in respect of information given to you before you buy. Clause 13.1 applies to this clause in full. What you tell the assistant is processed as described in the Privacy Policy.

3. Accounts

3.1 Access is authenticated by a one-time code sent to your email address. Registration and sign-in are a single act. You are responsible for maintaining control of the email address associated with your account, and you are responsible for all activity occurring under your account.

3.2 You may be signed in on a maximum of two devices concurrently; signing in on a third releases the least recently used. You may also release a device yourself at any time using the log-out function in the account menu. We may set and enforce limits on the rate at which devices are activated, in order to detect and prevent credential sharing. We may adjust the concurrent-device limit where necessary to prevent abuse or to reflect a technical change, and shall give notice of any reduction that adversely affects you in accordance with clause 10.2.

3.3 You may not share, lend, sell, transfer, sublicense or otherwise make your account or your access credentials available to any other person, nor use an account belonging to another person. Each individual user requires a separate licence.

3.4 You shall provide accurate information and shall notify us promptly of any unauthorised use of your account of which you become aware.

3.5 We may terminate a free account that has shown no sign-in activity for twelve consecutive months, following reasonable prior notice sent to the account email address. Paid entitlements are not terminated under this clause.

3.6 Age and legal capacity. The Service is not directed to children. By creating an account or making a purchase, you represent that you are at least 18 years old, or that you have reached the age of majority in your country of residence and have full legal capacity to enter into this agreement; or, if you are a minor above the age of digital consent in your country, that you have the consent of a parent or guardian who accepts these Terms on your behalf and is responsible for your use of the Service. We may suspend or close an account, and decline or cancel an order, where we have reasonable grounds to believe this clause is not satisfied. Nothing in this clause affects any right that mandatory law confers on a minor or their guardian.

4. Orders, prices and payment

4.1 Prices are those displayed at checkout and include value added tax where applicable. Payment is processed by Stripe; we do not receive or store your full payment card details.

4.2 Your order constitutes an offer. A contract is formed when we confirm the order or make the purchased item available on your account, whichever occurs first.

4.3 We reserve the right to refuse, limit or cancel any order, in whole or in part, where: the price or product description displayed was manifestly incorrect; we have reasonable grounds to suspect fraud, unauthorised payment, or an intention to resell or redistribute; the order originates from a territory we do not serve or that is subject to trade sanctions or export controls; or supply would place us in breach of law. Where we cancel an order under this clause we refund all sums received for the cancelled portion in full.

4.4 Where a payment is reversed, charged back, or fails, we may suspend the corresponding entitlement until the sum due is settled. We may recover reasonable costs incurred as a result of an unjustified chargeback.

4.5 We may correct manifest errors in pricing, description or credit allocation at any time, including after an order has been placed. Where a correction adversely affects an order already accepted, you may cancel that order for a full refund.

4.6 Currency. Our prices are set in US dollars. Where you choose another currency, the amount shown is a conversion at prevailing exchange rates, and it may differ from one visit to the next as those rates move. The amount displayed at checkout in the currency shown there is the amount you are charged. A subscription is billed in the currency it was taken out in, at the amount disclosed to you then, and a later change in exchange rates does not alter it. Your bank or card issuer may apply its own conversion or a cross-border fee, which is a matter between you and them; any difference so arising is not a charge by us.

5. Subscriptions

5.1 Subscriptions renew automatically for successive periods at the price and interval disclosed to you before purchase, until cancelled.

5.2 You may cancel at any time from your account. Cancellation takes effect at the end of the current paid period; the subscription then lapses and is not renewed. No further charge is made after cancellation.

5.3 We may change subscription prices. Any change is notified to you at least thirty days before it takes effect, does not apply to a period already paid for, and entitles you to cancel before the new price applies. Continuing the subscription after the effective date constitutes acceptance of the new price.

5.4 Where you fail to pay a renewal, we may suspend the subscription and the entitlements it confers until payment is received.

6. AI credits

6.1 Credits are a prepayment for AI processing, consumed at the rates displayed in the panel. Credits are not electronic money, confer no property or ownership right, carry no cash value except where these Terms or the Refund Policy expressly provide for the refund of an unspent balance or for measuring what has already been supplied to you when a refund is calculated, bear no interest, and may not be transferred, sold, gifted or exchanged between accounts.

6.2 Credits are consumed when processing is performed, not when you download, keep or use the result. Processing that completes but produces a result you choose not to use is chargeable, because the processing was carried out. Where a run fails at the point it is submitted or while it is being processed synchronously, the credits are returned automatically. Where a longer-running job fails after it has been accepted, contact us; we check our record of the run and return the credits where it did not complete.

6.3 Credits you purchase do not expire with the passage of time: however long you leave them, they are still there when you return, and they remain available for as long as your account is in use. Where an account has shown no sign-in activity for thirty-six consecutive months, any remaining balance of purchased credits lapses, and we shall give reasonable prior notice to the account email address so that you have the opportunity to use it beforehand. Credits included with a subscription refresh at the start of each billing period and do not carry over from one period to the next; subscription credits unused at the end of a period lapse, and any remaining subscription credits lapse when the subscription ends.

6.4 We may vary the credit rate applicable to any feature, to reflect changes in our own processing costs or in the underlying providers. A rate change never reduces a credit balance you already hold. We shall notify you at least thirty days before an increase takes effect. Where an increase materially reduces what your existing balance buys, you may, within thirty days of that notice, require us to refund the unspent balance of credits you purchased, at the price you paid for them.

6.5 We may reverse, withhold or cancel credits that were granted in error, granted under a promotion obtained in breach of its terms, obtained through abuse of trials or free allowances, or attributable to a payment that is subsequently reversed or charged back. This clause applies to credits granted free of charge and to credits whose payment has not been received; it does not permit the cancellation of credits you have paid for and which remain unspent.

6.6 Where the payment for credits is reversed, charged back or otherwise not received after those credits have been consumed, the value of the credits consumed, calculated at the price you paid for them, is a debt due from you to us. We may set that debt off against any sum otherwise payable to you, and may suspend your account until it is settled; clause 4.4 governs the recovery of our costs. This clause does not apply where the reversal results from a payment you did not authorise, or from an error of ours.

7. Licence

7.1 Subject to your compliance with these Terms and to payment of all sums due, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service and the content it delivers, for the permitted purposes and within the restrictions set out in the License Terms.

7.2 The licence confers no ownership. All intellectual property in the Service, the content library, and the Alvar and AlvarCreations names and marks remains ours or our licensors'.

7.3 The licence terminates automatically upon a material breach of the License Terms, including any unauthorised redistribution or sharing of content, without prejudice to any other remedy available to us.

7.4 A refund ends the licence. Where a purchase is refunded, withdrawn or reversed, in whole or in part, the licence and any entitlement it conferred end on the same date, and you shall cease using, and delete your copies of, the content and features it unlocked. This clause does not affect works you completed while the licence was valid, which continue to be governed by clause 11.7.

8. Acceptable use

8.1 You may not, and may not permit any other person to:

• copy, redistribute, resell, sublicense, publish, lend or otherwise make available the content library or any asset within it, whether modified or unmodified, and whether for charge or free of charge;
• share, resell or provide access to your account, or use the Service on behalf of any person who does not hold their own licence;
• reverse-engineer, decompile, disassemble or attempt to derive the source code of the Service, except to the extent that such acts cannot lawfully be prohibited;
• circumvent, disable or interfere with any licence verification, metering, rate limit, usage cap, or other technical protection measure;
• create multiple accounts, or use false or third-party identifying information, in order to obtain free allowances, trials or promotions repeatedly;
• use automated means to access, script, scrape, bulk-download or systematically extract the Service or the content library;
• use the Service, the content library, or any output of it to develop, train, test or improve any machine learning model, algorithm or dataset, whether or not it competes with the Service;
• download or accumulate content in advance of, or in anticipation of, the end of a subscription or entitlement, in order to retain access to it afterwards;
• submit to the AI features any material that you do not have the right to submit;
• use the AI features to produce material that is unlawful or infringing; that constitutes child sexual abuse material, whether depicting a real person or wholly artificially generated; that constitutes intimate or sexual imagery of a person produced or shared without that person's consent; that depicts or imitates a real person, living or dead, including their voice or likeness, without their consent; that impersonates any person or organisation; that constitutes misinformation concerning an election or a matter of public health; or that is presented as human-made where doing so would mislead;
• use the AI features, or their output, to make or support automated decisions about individuals in the fields of finance, insurance, employment, housing, education, healthcare or legal rights;
• probe, scan, overload or attempt to gain unauthorised access to the Service or any connected system; or
• use the Service in violation of applicable law, including export control and sanctions law.

8.2 The restrictions in clause 8.1 are material terms of this agreement.

8.3 Copyright and content complaints. If you believe that material submitted to or produced through the Service, or any item in the content library, infringes your copyright or other rights, or was created or distributed without a consent required by clause 8.1, notify us at info@alvarcreations.com with sufficient detail to identify the material and your rights in it. We will review every such notice, and we may remove or disable access to the material, refuse to process it, and suspend or terminate a user responsible for it. We maintain a policy of terminating, in appropriate cases, the accounts of users who infringe repeatedly.

9. AI features

9.1 AI features process the material you submit, using the third-party providers identified in the Privacy Policy. You warrant that you hold all rights necessary to submit that material.

9.2 As between you and us, output generated for you by the AI features is yours, and you are solely responsible for reviewing it and for the use you make of it. AI output is generated automatically, may be inaccurate or unsuitable, and is provided without warranty as to accuracy, originality or fitness for purpose. Output is not necessarily unique: comparable input from another customer may produce identical or similar output, and we make no representation that any output is exclusive to you.

9.3 Where applicable law requires AI-generated content to be identified or labelled, compliance in respect of your published work is your responsibility.

9.4 We may change, substitute or discontinue the AI providers, models and underlying technology at any time, provided the affected feature continues to perform its described function in substance.

9.5 AI output is produced by probabilistic systems and will not always be accurate. Transcriptions, detections and generated material may contain errors, and you must review them before you rely on or publish them. You may not use AI output as a substitute for professional advice, and you are responsible for verifying its accuracy and suitability for your purpose.

9.6 Certain AI features process your video or audio to detect or track a face, or to analyse or separate speech. These features locate and process such characteristics only to perform the function you have requested; they are not used to identify any individual, and no persistent facial or voice template is created or retained. The material and how it is handled, including which providers receive it and how long it is kept, are described in the Privacy Policy. Such data may be considered biometric data under some laws; you are responsible for holding any consent that your own use of these features requires from persons appearing in your footage.

9.7 Permission to process what you submit. So that we can carry out the feature you have invoked, you grant us, and the providers identified in the Privacy Policy, a non-exclusive, worldwide, royalty-free licence to host, transmit, store temporarily, adapt and process the material you submit, for the sole purpose of performing that feature and returning its output to you, and only for as long as that takes. This permission extends no further: it confers no right to use your material for any other purpose, and it does not affect your ownership of the material or of the output.

10. Changes to the Service

10.1 We may modify, add to, or remove features of the Service, and may correct, update, replace or withdraw individual items from the content library. Modifications are made at no additional cost to you.

10.1.1 Where a modification affects a subscription, or any other element of the Service supplied continuously over time, we make it for one or more of the following valid reasons, which are exhaustive: to improve or maintain the Service; to adapt it to a new technical environment, to an increased number of users, or to other important operational requirements; to reflect a change in a third-party service, plugin or Adobe After Effects version on which the Service depends; to address a security risk or prevent abuse; to reflect a change in the rights we hold in an item of content; or to comply with applicable law.

10.1.2 Where a modification affects only an entitlement already delivered to you under a one-time purchase, we make it for one or more of the reasons in clause 10.1.1 or, additionally, to reflect a change in the direction of the product, in our commercial arrangements, or in the composition and curation of the content library. Those reasons are likewise exhaustive.

10.2 Where a modification adversely affects your access to or use of a subscription, or of any other element of the Service supplied continuously over time, other than to a minor extent, we shall inform you at least thirty days in advance by email, which constitutes a durable medium, stating the features and time of the modification and your right to terminate. You may then terminate the affected contract free of charge within thirty days of that notice or of the modification, whichever is later, and receive a refund of the unused portion of any sum paid for it, as set out in the Refund Policy.

10.2.1 Where a modification adversely affects an entitlement already delivered to you under a one-time purchase, other than to a minor extent, we shall inform you in advance by email. Clause 10.3 applies where we continue to make available to you, at no additional cost, the version you already hold. Your rights under clause 13.1, including your statutory right to content that conforms to the contract, are unaffected by this clause.

10.2.2 Wherever this agreement refers to the unused portion of a sum paid for a one-time purchase conferring a perpetual entitlement, that means a proportionate part of the price, having regard to the period during which you have had the benefit of it.

10.3 Clauses 10.2 and 10.2.1 do not apply where we enable you to continue using the unmodified version at no additional cost and that version remains in conformity with the contract.

10.4 We may suspend the Service in whole or in part for maintenance, security, or to address a technical or legal risk. Where a suspension is planned we shall give advance notice; where it is not, we shall inform you as soon as we reasonably can. We shall restore service as promptly as reasonably possible and shall extend any affected subscription period by the duration of a suspension that is both unplanned and prolonged.

10.5 We may discontinue the Service in its entirety. In that event we shall give you not less than forty-five days' prior notice by email, during which period you may continue to access and save the content included in your purchases, and we shall refund the unused portion of any subscription and any unspent balance of credits you purchased, at the price you paid for them.

11. Suspension, investigation and termination

11.1 We may suspend your account, your access, or any affected entitlement, in whole or in part and with immediate effect, where we have reasonable grounds to believe that any of the following has occurred: unauthorised redistribution or sharing of content; sharing of account credentials; circumvention of licence verification, metering or usage limits; fraudulent or unauthorised payment; systematic or automated extraction of the content library; or conduct presenting a security or legal risk to the Service or to other users. These grounds are serious and, in the case of distribution of content, cause harm that cannot afterwards be undone, which is why suspension may take effect before the matter is determined.

11.2 Suspension is a temporary measure pending investigation, not a penalty. We shall inform you of the suspension and of its reason immediately, unless prohibited by law, and shall give you a genuine opportunity to respond. We shall lift the suspension promptly if the grounds are not substantiated, shall restore access, and shall extend any affected subscription period by the full duration of the suspension. Only clause 11.3 permits permanent termination, and only once a breach is established.

11.3 We may terminate this agreement, your account, and any licence granted under it where: a material breach of these Terms or the License Terms is established; a breach capable of remedy is not remedied within a reasonable period after notice; you have engaged in fraud or in unauthorised distribution of content; or termination is required by law.

11.4 You may terminate this agreement at any time by ceasing to use the Service and requesting deletion of your account. Deletion ends your access to the entitlements attached to that account, including perpetual entitlements, and cannot be reversed. Tell us before requesting deletion if you wish to retain a purchase.

11.5 On termination by us for established breach, all licences terminate and access to the Service ceases. The unused portion of the current subscription period is not refunded, because the termination follows from your own established breach. We shall refund any unspent balance of credits you purchased, at the price you paid for them, since those are a prepayment for processing that has not been carried out. We do not refund credits granted free of charge, which lapse on termination. Termination does not affect any refund or other right that mandatory consumer law confers, nor your ownership of work you have already created.

11.6 Refunding under clause 11.5 does not limit our right to claim damages for loss actually caused by the breach, nor to pursue any other remedy available at law, including in respect of unauthorised distribution of content. We may set off any such claim against sums otherwise refundable under clause 11.5, in which case we shall tell you the amount withheld and the basis for it.

11.7 Works you have already completed survive termination. Unless this agreement is terminated because of your infringement of our intellectual property or your unauthorised distribution of content, you may continue to use, display, distribute and monetise any work you created and completed while your licence was valid, including work delivered to a client. A work for this purpose is a finished creative output in which the content is incorporated as a component; it is not an item whose principal value is the content itself, such as a template pack, preset collection, asset library or stock listing, and this clause does not permit the content to be extracted from the work by any person. Termination ends your right to use the content in new work, not your right to the work already made.

11.8 We may take any lesser measure in place of suspension or termination, including limiting a rate or allowance, requiring re-verification of your identity or entitlement, or revoking a specific item of content obtained in breach.

11.9 You shall provide reasonable cooperation with an investigation under this clause. We may retain records relating to a breach for as long as necessary to establish, exercise or defend legal claims.

11.10 Where you use the Service in the course of a business, we may verify your compliance with the licence on reasonable written notice, during normal business hours, and limited to information reasonably necessary to establish the number of users and installations. We exercise this right proportionately and no more frequently than the circumstances reasonably warrant. This clause does not apply to consumers.

11.11 You may terminate this agreement for material breach by us, on the same basis as clause 11.3 applies to you.

12. Warranties and disclaimers

12.1 To the fullest extent permitted by law, and without prejudice to clause 13.1, the Service and all content are provided "as is" and "as available", and we disclaim all warranties, conditions and representations not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.2 Features identified as beta, preview or experimental are provided for evaluation, may be withdrawn or altered without notice, and are excluded from any service commitment.

12.3 You are responsible for maintaining backups of your projects and work product. The Service is not a backup service.

12.4 The Service depends on Adobe After Effects and on third-party plugins and providers that are outside our control. We do not warrant that the Service will remain compatible with future versions of After Effects, its operating environment, or any third-party product, and a change made by Adobe or a third party that affects the Service is not a defect in it. We are under no obligation to provide support, updates, upgrades or new versions, except to the extent required to keep digital content in conformity for the period a consumer may reasonably expect under mandatory law. The versions of After Effects and any third-party plugins required for a feature are stated before purchase.

13. Liability

13.1 Nothing in these Terms excludes or limits any right or remedy that mandatory law confers on you and that may not lawfully be excluded or limited, including your rights under the Swedish Consumer Sales Act (konsumentköplagen, 2022:260), your rights of withdrawal, and our liability for death or personal injury caused by negligence, for intentional or grossly negligent conduct, for fraud, and under product liability law. Where any provision of these Terms would exceed that limit, it applies only to the extent permitted.

13.2 Subject to clause 13.1, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, loss of anticipated savings, loss or corruption of data or project files, or business interruption.

13.3 Subject to clause 13.1, our aggregate liability for damages arising in any twelve-month period is limited to the greater of the sums you paid us during that period and SEK 1,000. This limit does not apply to, and is calculated without regard to, any refund or price reduction to which you are entitled under the Refund Policy or under mandatory consumer law.

13.4 Force majeure. We are not liable for, and our performance is suspended and excused during, any failure or delay caused by circumstances beyond our reasonable control, including failure of Adobe After Effects or of a third-party provider, network or infrastructure failure, cyber attack, industrial action, act of public authority, epidemic, or natural disaster. We shall inform you where such an event is prolonged, and where it prevents performance for a continuous period exceeding sixty days either party may terminate the affected contract, in which case we refund the unused portion of any sum paid in advance for it, which has the meaning given in clause 10.2.2.

13.5 Where you use the Service in the course of a business, you shall indemnify us against claims, losses and reasonable costs arising from your breach of clause 8 or from material you submit to the Service. This clause does not apply to consumers.

13.6 Time for bringing a claim. Where you use the Service in the course of a business, any claim arising under or in connection with this agreement shall be brought within twelve months of the date on which you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it. This clause does not apply to consumers, whose statutory periods apply in full.

14. Changes to these Terms

14.1 We may amend these Terms only for one or more of the following valid reasons, which are exhaustive: to reflect a change in the features or operation of the Service; to adapt to a new technical environment, to an increased number of users, or to other important operational requirements; to reflect a change in the terms, pricing or availability of a third-party service on which the Service depends; to reflect a documented change in our costs of providing the Service; to reflect a change in the direction of the product, in our commercial arrangements, or in the structure or composition of the plans we offer; to improve security or prevent abuse; or to comply with applicable law or a decision of a competent authority.

14.2 We shall notify account holders by email, which constitutes a durable medium, of any amendment that adversely affects their rights, at least thirty days before it takes effect, stating what is changing, when, and your right to terminate. Amendments that do not adversely affect you, or that are required by law to take effect sooner, may take effect immediately.

14.3 Where an amendment adversely affects you, you may terminate this agreement free of charge at any time before it takes effect or within thirty days of the notice, whichever is later, and you are entitled to a refund of the unused portion of any sum paid in advance, which has the meaning given in clause 10.2.2. No refund is due where the amendment does not affect an entitlement already delivered to you. Continued use after the effective date constitutes acceptance.

14.4 The current version is always published at this address with its version number and date.

15. General

15.1 Assignment. We may assign or transfer this agreement, in whole or in part, to a successor in connection with a merger, acquisition, reorganisation or sale of assets. You may not assign or transfer this agreement or any account without our prior written consent.

15.2 Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remaining provisions continue in full force.

15.3 No waiver. A failure or delay in enforcing any provision is not a waiver of it, and no single or partial exercise of a right prevents its further exercise.

15.4 Survival. Clauses 3.3, 6, 7.2, 7.4, 8, 9.1, 9.2, 11.5, 11.6, 11.7, 11.9, 12, 13, 15 and 16 survive termination, together with any provision that by its nature is intended to survive.

15.5 Entire agreement. These Terms and the documents incorporated by clause 1.4 constitute the entire agreement between us regarding the Service and supersede all prior representations and understandings, save that nothing excludes liability for fraudulent misrepresentation.

15.6 Notices. We may give notice by email to the address on your account or by publication within the Service. Notices to us shall be sent to info@alvarcreations.com.

15.7 Language. These Terms are concluded in English, and the English text prevails over any translation.

15.8 Feedback. If you send us suggestions, ideas or other feedback about the Service, you agree that we may use it without restriction and without obligation to you, and you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate it into the Service. You are not required to provide feedback.

15.9 Interpretation. Headings are included for convenience and do not affect construction. The words "including", "such as" and "in particular" introduce examples and do not limit the generality of what precedes them. A reference to a statute or other instrument is a reference to it as amended, extended or re-enacted from time to time.

15.10 Parties to this agreement. This agreement confers rights and obligations on you and on us alone, and no other person has any right to enforce any of its terms.

15.11 Providers and subcontractors. We may perform any part of the Service through providers and subcontractors of our selection, and may add to or change them as the Service develops, and we remain responsible to you for performance in each case. The providers currently engaged are identified in the Privacy Policy.

15.12 Featuring your work. We may occasionally ask whether we might feature your name, your work, or something you have told us about the Service in our own marketing. We do so only where you have given us your express permission, sought separately from this agreement, and you may withdraw that permission at any time.

16. Governing law and disputes

16.1 These Terms are governed by Swedish law. Where you are a consumer resident elsewhere in the EU or EEA, you retain the protection of any mandatory provisions of the law of your country of residence.

16.2 We aim to resolve complaints directly; please contact us first at info@alvarcreations.com.

16.3 A consumer may refer an unresolved dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, Box 174, 101 23 Stockholm, arn.se). We take part in that procedure and give the Board's recommendations careful consideration in good faith; such recommendations are advisory and are not binding on either party. Either party may bring proceedings before the competent courts.

16.4 Individual claims only (outside the EU and EEA). This clause applies only where you are not resident in the EU or EEA and to the fullest extent your local law permits; it does not apply to, and does not limit the rights of, a consumer resident in the EU or EEA, whose position is governed by clauses 16.1 to 16.3. Where it applies, any dispute shall be resolved on an individual basis, and you and we each waive any right to bring or participate in a class, collective, consolidated or representative action. Nothing in this clause prevents either party from seeking relief in a small-claims forum or from a court for infringement of intellectual property.

17. Contact

AlvarCreations, Sweden. Email info@alvarcreations.com. Registered name, postal address and organisation number are stated on every invoice and provided on request.